Cooperative Bank New Zealand is the only country’s bank owned by its members. The bank currently has more than 135,000 customers in New Zealand.
Originally founded in 1928 as a Public Service Investment Society (lending money to public servants), it doesn’t make it one of New Zealand’s oldest banks, but it does make it one of the most popular. Officially, the organisation was registered as a bank in October 2011.
The sole purpose of the bank is that it was to be owned by its own customers if that makes sense. The vision is to create prosperity for the customers, and themselves. For example, in July 2014, the bank ended up with a surplus of profit coming to $1.3 million. This amount was wholly returned to its customers who received a rebate between $7 and $100.
It’s had headquarters based in Wellington and currently employs around 560 people.
The bank provides a wide range of banking and financial services through a network of 34 branches across New Zealand and ATM network of Westpac including:
- Transaction accounts
- Savings accounts
- Personal loans
- Investment services
- Internet, mobile, TXT and phone banking
- Insurance
Head office address
Corner Featherston & Ballance Streets
Wellington Central, Wellington
6011, New Zealand
Contacts
General Enquiries
- From New Zealand: 0800 554 554
- From overseas: +64 4 463 1758
Lost/Stolen Credit Cards
- From New Zealand: 0800 554 556
- From overseas: +64 9 526 2426
Lost/Stolen Debit Cards
- From New Zealand: 0800 554 556
- From overseas: +64 9 526 2426
Credit/Debit Cards Lost in ATM
- 0800 554 554
Mobile Mortgage Managers
- 0800 134 034
Home, Contents, or Vehicle Insurance
- Claims: 0800 425 025
- Quotes: 0800 554 554
Life and Loan Insurance
- Claims & Quotes: 0800 554 554
Simple Life
- Claims: 0800 500 108
- Quotes: 0800 554 550
Resolving Customer Issues
- 0800 805 950
Cooperate Bank Customer Experience Manager
- (04) 496 1858
