Westpac New Zealand

Westpac New Zealand logo

Westpac is the second largest bank in the country, a subsidiary of the “Western-Pacific”, one of Australia’s big four banks.

It was founded in 1861 as the Bank of New South Wales and changed its name to the current one in 1982.
Since then, for more than 150 years the bank provides a wide range of banking and financial services for personal, business and agribusiness banking, also being the banker of the New Zealand Government.

Key stats

Customers: over 1.2 million
200 branches and 500 ATM’s across the New Zealand
Around 900,000 registered users of our Online Banking service performing 3 million transactions online
Employees: more then 5,500.

Head office address

16 Takutai Square
Auckland, 1010
New Zealand

Postal address:
PO Box 934
Shortland Street
Auckland 1140

Contacts

Tel. (7 am - 11 pm, 7 days / week):
- Toll free within New Zealand: 0800 400 600
- from overseas: +64 9 912 8000

Phone banking
- For registered phone banking users (24 hours a day, 7 days / week): 0800 172 172
- From overseas: +64 4 915 666
- From a cell phone
Upper North Island: 09 915 6666
Lower North Island: 04 915 6666
South Island: 03 962 6666

Card services
- For lost or stolen cards and general card enquiries (7am - 11pm, 7 days / week): 0800 888 111
- From overseas: +64 9 914 8026

Hotpoints
- To join hotpoints, or for general enquiries (7am - 11pm, 7 days / week): 0800 888 111
- To check or redeem your hotpoints (Weekdays, 8.30am - 5pm): 0800 861 862
- From overseas: +64 9 524 1190

Home loans
- For Choices Home Loan enquiries and sales (Weekdays 8am - 8.30pm, Saturday 9am - 3pm): 0800 177 277

Insurance
- For enquiries on existing policies - Home, Contents, Vehicle, Boat (Weekdays 7.30am to 7.30pm, Saturday 8.30am to 5pm): 0800 809 378
- From overseas: +64 9 308 1101
- Life, Loan, Income, Bill Protection, Card Repayment Cover (Weekdays 8am to 5.30pm): 0800 738 641
- From overseas: +64 3 372 4855

KiwiSaver
- To contact a KiwiSaver Specialist visit our Investments & KiwiSaver section or give us a call (Weekdays 8.30am to 5.30pm): 0508 972 254
- From overseas: +64 9 367 3317

Business finance
- For general business enquiries (Weekdays 8am-6pm): 0800 177 188
- For merchant and business Eftpos support (24 hours, 7 days a week): 0800 888 066

Agribusiness finance
- For general business enquiries (Weekdays 8.30am-5pm): 0800 177 155



ATMs and branches locations